From the 1st of September 2018 the 68 plate will be out!Read
If you're not completely happy with our service we'd like to hear about it so we can do something to put it right.
We do everything we can to make sure our customers get the best products and service possible. However, sometimes we may not get things right the first time.
When that happens we want you to tell us what went wrong so we can put matters right.
If you are not satisfied with any aspect of our service or products you can tell us about your complaint in the following ways:
In person - call into our office at the address shown below. We are open Monday to Friday from 9am - 5.00pm
In writing - write to us at the address below and address your letter to The Customer Complaint Manager.
By telephone - call us on 01204 651 531 during our office hours (8:30am – 6pm) and ask for the Customer Services Department.
By email - please use the email address: firstname.lastname@example.org
Unit 10 Peaks Place
We aim to resolve your complaint straightaway and we will confirm our resolution or continuing investigation within 7 business days of receiving your complaint. As soon as we have resolved your complaint we will issue our final determination letter.
We will aim to resolve your complaint quickly but it may take longer if it is complex.
We will keep you informed on a regular basis but if you need an update please call us on 01204651531 and ask to speak to the person handling your complaint.
If we can't agree a solution with you within eight weeks, we will:
In summary, we feel we can confidently provide a service of the highest quality across all aspects of vehicle leasing.
We are BVRLA members and operate within their published code of conduct. If you have any complaints regarding the lease of your vehicle, you are entitled to take your complaint directly to the BVRLA. Their contact details are as follows:
By post: River Lodge, Badminton Court, Amersham, Bucks HP7 0DD
Our aim is to resolve all complaints internally. However if after receiving our final decision letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.
Only complaints relating to our credit brokerage services should be referred to FOS.
If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.
The Financial Ombudsman Service,
Or you can telephone on: 0800 023 4567
Further information can be obtained from the Financial Ombudsman Service's website at www.financial-ombudsman.org.uk
Very happy with the new vans... came earlier than anticipated and was a very smooth order from start to finish. Thank you again Tom & the team!
Excellent service. Thanks to Tom for sourcing the new van.
I cannot fault them. Tom explained everything and the whole thing took 10 days from order to delivery. They were far cheaper than the other companies I tried. I recommended them to a friend and they were well pleased as well.
Thank you to Tom for helping me get my new van, very easy to deal with from start to finish... explained everything so that I knew exactly what I was going into.. Love the van! 5 star!
We purchased two vans from Tom Fogg at Vehicles 4 Business after making contact via an internet search. From the moment we spoke with Tom he was nothing but helpful and supportive of our company needs being such a new business. Both vans were sourced by Vehicles 4 Business based on our company needs and budgets and they're really helping grow our business.
I fully recommend anyone who is looking for a company vehicle to get in touch Tom, he provided our quotes within the hour and was able to work with us when they were out of our budget range.
Van arrived earlier, all is well.
May i take this opportunist to commend you on your excellent sales performance. Your persistence and effort in securing this sale was outstanding. I say this as a customer who contacted lots of Low Cost Van sites and the only one who really pursued the business was YOU. Please never lose the desire to make things happen, it will sustain you in the tough times and enrich you in the good times.
Thank you, it was a pleasure doing business with you.
Very quick delivery, answered all my questions & explained everything about how the lease & hire packages work... Thanks very much to Tom for all his help. Highly recommend these guys!
Great service.. highly recommend the team. Peter and Tom were fantastic to myself and my partner with any question we had... van arrived and looks amazing. Thanks very much guys!
I've got my van delivered last tuesday , to my door step , very good service , very good company , Tom helped me getting everything sorted , my business needed a new van that copes with new ULEZ requirements . and they make it happen very quick thank you! i called V4B cos they had great reviews on google ....Here is mine . can't recommend it highly enough
Thanks to Tom for sorting everyhing out for my new van, very quick and helpful throughout the process!
sorry for delay, we're very pleased with the new van.
"We bought the van for specific reasons and it's surpassed all our expectations. Dealing with Peter Fogg was an absolute pleasure, no pressure, he couldn't have been more helpful, nothing was too much trouble. I would have no hesitation in recommending Vehicles4business"
Take this as a review of my last four dealings. Me and my employees are all very happy with the vehicles that you have provided.
The service was really impressive, very smooth transition, good dialogue and delivery.
Very happy as a business to deal with you on a regular basis, and definitely will do business with you in the near future.
Great service, thank you to the team!
Had my new Renault Trafic Sport delivered yesterday and looks superb! Thank you for a very easy process... tom was able to explain how finance lease & contract hire differ and was very understanding with someone who had no idea which to choose. 5* rating all the way!
Tom at vehicles 4 business was brilliant to deal with from start to finish,
answering and returning every call and email promptly he explained
everything in detail and helped me through the purchase of a fantastic crew
van which im delighted with, i can highly recommend Tom and the team at
vehicles 4 business
5* Service. Thanks guys, love my new van!
Great service, easy to deal with, reasonable price. Will be using again. Highly recommended!
Couldn't be happier with their service. Quick, simple and 0 stress. 10/10
Absolutely brilliant service received from the whole team from the beggining and throughout, would definitely recommend!
Excellent service throughout, look forward to dealing with you again in the future.